Article / Risk Management
Empathetic Employers Save on Work Comp Costs

Workers who get injured on the job have anxiety about their livelihood and returning to the workforce. They fear losing their jobs, and bad management behavior can breed insecurities and lawsuits.

An advocacy-based approach to managing injured workers keeps employees happy and saves the employer costs in the long run. The approach focuses on the employee in the workers’ compensation process and challenges the employer to answer some critical questions.

What is the employee experience when they are injured? How are we communicating with the injured worker? What is the tone of that communication? Does the employee know we genuinely care? Are employees fearful of losing their job? Does management behavior encourage lawsuits?

Andrew Barklage, vice president and claims cost control manager, explains in Work Comp Central, 10 ways employers can help injured workers recover. 

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