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Claim denial management is a part of most employers’ risk management practices. Claim adjusters strive to strike the right balance between accepting legitimate claims and denying those without merit.  A Lockton Analytics study shows that claim denial rates increased from 5.8 percent to 6.9 percent between 2013 and 2017.* Lockton’s claim denial benchmarking study digs into this increase in denials and addresses how it is impacting employers. Employers have access to more data than ever before and are increasingly using it to drive decisions. This study suggests that there is opportunity for improvement.