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Lockton Leads Client Satisfaction Rankings

Lockton was named the highest-performing insurance broker and XL Group Ltd. was the highest-performing insurer in the J.D. Power 2016 customer satisfaction survey of the large commercial insurance sector, released Dec. 5.

See the details in Business Insurance magazine. 

The study, now in its third year, measures customer satisfaction with commercial insurers and insurance brokers. J.D. Power’s announcement says that Lockton outperformed its larger rivals by a large margin.

The study is based on responses from 1400 risk professionals and others who oversee risk management at US companies with more than $100 million in annual revenue.

J.D. Power says that “brokers who have an in-depth expertise and establish a hands-on, consultative relationship with their clients are consistently driving the highest levels of customer satisfaction.”

“We are honored that our clients have given us this vote of confidence,” said John Lumelleau, President and CEO. “It reinforces the value of our focus on making every clients’ business better.”

Learn more in this story from PropertyCasualty360.

And the Kansas City Business Journal also weighed in with this story

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