White Paper / Risk Management
Power of Compassion: Risk Management & Apology Laws

A profession charged with caring for the frailest members of society is a setting fraught with risk. Falls, skin breakdowns, elopements and medication mismanagement are daily risks when caring for the aging. Claims from these exposures are inevitable. Furthermore, slips, trips and falls and back injuries are common exposures for employees.

In the healthcare field, concerns about potential liability have stymied acknowledgement of medical errors or even an expression of sympathy. Fortunately, costly medical expenses and litigation following these unexpected events can be mitigated with one of the best risk management tools a provider can use: an expression of compassion and a genuine commitment to remedy the problems.

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