White Paper / Risk Management
Leading With Empathy

How Data Analytics Uncovered Claimants’ Fears

New research from Lockton Analytics shows one of the most common drivers of workers’ compensation claims is lack of communication. Analysis of unstructured data from Lockton’s proprietary Infolock® P&C database shows:

  • 60% of Workers’ Comp costs are connected with claimants who exhibit fear and anxiety.
  • Average claim severity is 3.5 times higher for claimants who mention fear in adjuster conversations than those who don't mention fear.

We believe that through our resources, we can help clients improve upon these costs.

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