An Outstanding Institution

The University of Kansas Hospital is a nonprofit, academic medical center located in Kansas City, Kansas. For the past seven years, it has been included on U.S. News and World Report’s Best Hospitals list, is the region’s only nationally verified Level I Trauma Center, and is a National Cancer Center Institute-designated Cancer Center.

Starting from Scratch

But several years ago in 1998, it was a newly independent public authority, splitting from the state-funded University of Kansas Medical Center. The hospital struggled to attract board members and companies with which to work while dealing with a wide range of risks and other business challenges typical to a large teaching hospital.

The fact that we had a blue chip company like Lockton that's been with us from the beginning is pretty remarkable. They obviously saw something in this hospital authority that we didn't even see."

- Bob Page, President and CEO

Working Side by Side

Lockton was on board from the start, working side by side with the hospital to create a property and casualty insurance program. Together, they mapped out long-term strategies for risk management, property, and liability insurance needs.

“It was really challenging because we didn’t have a lot of information on their past since they were splitting off on their own. Working together, we set up a program as well as helped them hire a risk manager,” said Denise Bade, an Executive Vice President with Lockton in Kansas City.

Strategic Partnership

Several years later, when the hospital sought fresh guidance on their employee benefits, they selected Lockton. Today that relationship has grown into a true partnership with quarterly strategic planning meetings.

Innovating Wellness

“The single biggest provider in the health plan for TUKH participants is KU providers, so understanding the innovations going on there and making sure that we attach to those innovations so that they’re getting the best care and the best outcomes is critical,” said Rick Kahle, President of Benefits for Lockton.

For example, during the past six years, the number of participants in the hospital’s innovative wellness program BeHealthy: A Healthier You continues to grow, improving health outcomes and subsequently reducing costs. 

A Complex Program

The hospital has nearly $1 billion in assets, requiring a complex and detailed program. Each year, Lockton evaluates their program structure and marketing strategy to ensure efficiency in coverage and premium, comparing self-insurance with risk transfer and monitoring losses to determine where loss control services are best utilized. In 2005, the hospital saw a 48 percent premium decrease in their professional and general liability program as a result of Lockton’s marketing efforts. 

Making Decisions Easier

“They’re an extremely intelligent group of people. You don’t think that there’s a whole world around insurance and risk management but there is and their expertise makes it easier on CFOs and executive management,” said Bill Marting, Chief Financial Officer of The University of Kansas Hospital.

Due to the long-term partnership, The University of Kansas Hospital recently recognized Lockton with its Partnership in Excellence Award.

The difference between Lockton as a broker and other brokers that have come and tried to woo us is that Lockton knows our footprint. They know where we’re going. And they know us."

- Debby Jackson, Director, Risk Management

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The University of Kansas Hospital is a non-profit, academic medical center located in Kansas City, Kansas. For the past seven years, it has been included on U.S. News and World Report’s Best Hospitals list. Learn how they partnered with Lockton to address their risk management and employee benefits programs.