Expertise and Support

Lockton understands the importance of getting commercial insurance claims service right. When a loss occurs, having the relevant expertise and support can be crucial. We will help you through every stage of the claims process and assist you when things go wrong.

We will work with you to gain an appreciation of your business and claims requirements and agree to a working protocol. We tailor a range of services to provide the solutions your business needs. 

Specialist Claims Services

Our professional teams of commercial insurance claims specialists have in-depth experience in areas such as:

  • Financial lines – i.e. directors’ & officers’ liability and professional indemnity
  • Property & business interruption
  • Liability – public & products liability, workers' compensation and employers’ liability, medical malpractice
  • Marine, aviation and other specialty placements

Claim Consultancy

In the event of a large or complex loss, our Claims Consultants will:

  • Support and guide you through the claim presentation, negotiation and settlement process
  • Attend meetings with you to review and analyse loss information and agree on strategies
  • Take full advantage of our established relationships and negotiation skills to allow constructive communication on difficult claim issues
  • Introduce other internal or external specialist suppliers of claims and legal services for specific tasks 

Tracking Critical Claims and Reserves

We will work with you to ensure losses are managed efficiently, and we will conduct regular reviews of reserves and settlements to:

  • Appropriately reduce outstanding reserves
  • Assist in cleansing your loss experience to drive down premium costs 
Discover more Insights & Publications  |  Read more in the Lockton Newsroom  |  See our Client Stories
Discover more Insights & Publications
Read more in the Lockton Newsroom
See our Client Stories