Lockton | Mobility Questions

General Cover Questions

Language
Q. In what language will the contract be concluded?
A. We present all documents in English.

Policy arrangements
Q. When does my cover begin and end?
A. Policy cover commences on the date that you have requested. Depending on your need or preference, the policy can last from any period between 1 to 5 years.

Complaints
Q. How can I make a complaint?
A. We operate a comprehensive complaints procedure. If you are not satisfied with the service you receive from us you should contact Mobility Risk Services 0845 602 8000. If we are unable to satisfactorily resolve your problem, subject to your eligibility, we will provide you with details of the Financial Ombudsman Service. Please review the full procedure in our policy wording.

Payments
Q. How can I pay?
A. You may pay online by credit card, debit card or by setting up a direct debit. Alternatively, you can contact us to purchase by telephone.
If you choose to buy online, please note that the application takes place in a secure browser session. For your own protection, secure sessions are "time-limited". You must read the cover details, before you proceed to our application form.

Q. Do I have to buy online?
A. If you would prefer to purchase offline, please click here for contact details.

Security of your machine
Please protect your machine. Incidence of theft and vandalism are on the increase, putting your mobility at risk. We strongly recommend that you make your mobility vehicle as secure as possible whenever you are not using it and keep it locked away in a secure place overnight.

If, at your usual place of residence, your machine cannot be stored in locked accommodation when you are not using it, please ring us on 0845 602 8000 to discuss this as it may well affect the level of cover that we can provide.

Refund Policy As a private individual you have the right to cancel and receive a full refund within 14 days. Other refunds return of Premium will be calculated on a proportionate basis, less £10 to cover our operational costs. The amount of premium to be refunded under this condition will be reduced by all unpaid premiums or unpaid premium instalments due.

Lockton Service

The key to our success is working in close partnership with each of our clients. Our specialists take time to listen and to understand your specific goals so that we deliver insurance solutions tailored to your requirements. This approach has earned us the trust of clients all over the world.

The same team that designs, negotiates and implements your business insurance plan with the carrier is also responsible for managing your service needs. This dedicated team approach increases our understanding of your business, allows us to anticipate your needs, and creates accountability and ownership by the team throughout the entire process.

Most insurance brokers promise a high-level of personalized service, but our unique structure allows us to actually deliver on that promise everyday. As a private, family-owned company, all our Associates focus solely on you, our client, rather than public shareholders.

We firmly believe we get business based on our expertise, creative solutions and outstanding service. Just as importantly, our client retention rate of 95 percent reflects our commitment to each and every client.