Global Client Services
Whether your firm is a Fortune 500 company with established, multinational
operations or just taking your first steps into the international arena,
Lockton is prepared to help. Servicing U.S.-based multinational clients is the
singular focus of Lockton’s Global Client Services and our primary objective is
to provide the most consistent high-quality service on a global basis.
Our U.S.-based clients:
- Are involved in a broad spectrum of business, from high-tech to heavy manufacturing to construction
- Export products overseas
- Own foreign subsidiaries
- Have overseas sales offices and/or warehousing
- Participate in international joint ventures
- Own or operate as many as 5,000 foreign locations
- Invest in mature and emerging markets
- Have foreign licensing or franchising contractual relationships
- Have diverse activities, requiring customized levels of service and management information
We listen to your specific needs and preferences worldwide and serve as the
central point for delivery of solutions and international service initiatives.
We offer a unique combination of both central control and local flexibility.
Each is essential for smooth, practical, and effective management of your
international insurance program.
Lockton is the world’s largest independent, privately owned global insurance
broker, with more than 3,800 professionals working throughout
North America,
Europe,
Latin America, and
Asia.
In addition, our European broker partners,
EOS RISQ,
connects you to a select
group of additional strategic services. Each partner is resourced to provide a
full array of risk management and consultancy services in their geographic
areas of operation, providing the necessary “clout” in their respective
marketplace.
In each country of operation, the Lockton International office or partner will
assign a service team that is:
- Experienced with the servicing of incoming international clients;
- Accountable for their responsibilities using service plans and an open items list;
- Loyal to Lockton —People with whom we regularly meet and with whom we work on either our own accounts or reciprocally on their clients;
- Motivated to provide first-class service.
As central coordinator and supervisor of these local service teams, each of our
multinational clients has an international risk management specialist designated
to the U.S. service team. These professionals are experts in international risk
management and they are intimately familiar with providing risk solutions on a
worldwide basis. Your International Account Executive is responsible for
ensuring the highest level of service for your account.
You can count on teamwork from our colleagues in Lockton offices and our local
service partners abroad. Servicing the day-to-day international needs of our
clients is simply part of Lockton’s service model.
To view our network of partners, please see the
Service Network
subpage.
Lockton Service
The key to our success is working in close partnership with each of our clients. Our specialists take time to listen and to understand your specific goals so that we deliver insurance solutions tailored to your requirements. This approach has earned us the trust of clients all over the world.
The same team that designs, negotiates and implements your business insurance plan with the carrier is also responsible for managing your service needs. This dedicated team approach increases our understanding of your business, allows us to anticipate your needs, and creates accountability and ownership by the team throughout the entire process.
Most insurance brokers promise a high-level of personalized service, but our unique structure allows us to actually deliver on that promise everyday. As a private, family-owned company, all our Associates focus solely on you, our client, rather than public shareholders.
We firmly believe we get business based on our expertise, creative solutions and outstanding service. Just as importantly, our client retention rate of 95 percent reflects our commitment to each and every client.