Foodservice
Whether your business focuses on quick service, casual dining or an upscale experience,
you will benefit from our unparalleled level of service and expertise. As a Lockton
client, you have a dedicated, comprehensive service team comprised of property and
casualty insurance professionals, loss prevention experts and claim consultants,
each with specific foodservice industry experience.
The strong relationships we have with the world’s most reputable insurers
were built to accommodate the most unique requirements. In addition, our in-house
risk management and claims cost control specialists provide all the resources you
need on a global scale.
Your company will benefit from our expert advice in:
- Liquor liability loss prevention programs
- On-site evaluations prior to new restaurant openings
- Premium and loss cost allocation (by restaurant, district, region, etc.)
- Restaurant industry statistical data and benchmarking
- Restaurant safety and security audits
- Return-to-work programs
- Risk financing program design
- Statistical analysis for financial and loss trends
- Best practices training for:
- Financial Executives
- Your in-house risk, claim and safety personnel
- District/Regional Managers
- Restaurant Managers.
Lockton Service
The key to our success is working in close partnership with each of our clients. Our specialists take time to listen and to understand your specific goals so that we deliver insurance solutions tailored to your requirements. This approach has earned us the trust of clients all over the world.
The same team that designs, negotiates and implements your business insurance plan with the carrier is also responsible for managing your service needs. This dedicated team approach increases our understanding of your business, allows us to anticipate your needs, and creates accountability and ownership by the team throughout the entire process.
Most insurance brokers promise a high-level of personalized service, but our unique structure allows us to actually deliver on that promise everyday. As a private, family-owned company, all our Associates focus solely on you, our client, rather than public shareholders.
We firmly believe we get business based on our expertise, creative solutions and outstanding service. Just as importantly, our client retention rate of 95 percent reflects our commitment to each and every client.
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Success Stories: |
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Fast legal response from Claim Counsel for restaurant
A restaurant client was concerned about two very serious liquor liability claims. The insurance carrier had informed Lockton of their intentions to place $1,000,000 in reserves on each claim. This would have a drastic impact on the loss experience and future premiums for this client.
A Lockton Claim Counsel was called in to review the claims and the applicable statutes. Lockton was able to present the carrier's senior adjuster with sufficient arguments based on that information to take a position of no liability.
The insurance carrier reserved both claims at $0.00. This was a critical issue impacting the future success of the program. It was Lockton's access and ability to provide a quick legal perspective regarding the claims that made this a victory.
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Quick response helps new franchisee
A restaurant owner working to complete a transaction to become a new franchisee learned late in the buying process that one location did not meet flood certification requirements. The potential delay could have cost the buyer three weeks and untold additional cost.
The Lockton team tapped into its network, dispatching a survey team to the Iowa location at 6 a.m. on closing day. A flood certificate was issued by 10 a.m., and the transaction closed on time, at noon the same day.
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Foodservice expertise comes in handy for private equity firm
A large national franchisee owned by a New York private equity fund had depended on the fund's insurance broker who did not have a foodservice background. The franchisee turned to Lockton for a second opinion, and Lockton's foodservice experts developed a program that reduced fixed premiums costs by nearly 50%. And Lockton delivered it without major upheaval in company's insurance markets.
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Program redesign delivers safer workplace and lower costs
A national full-service restaurant company asked Lockton to survey its insurance program. While Lockton's experts found that its worker's compensation losses were in line with industry averages, its general liability claims frequency and loss costs were twice the national average.
Lockton altered the structure of its small liability claims, and designed a loss cost allocation system. Within one year, accountability increased, the restaurants were safer and overall liability costs fell back in line.
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