Claims

We treat our claims handling not as a separate function to be called upon in a crisis but as an integral part of the division from day one. It means you can always count on prompt and decisive action in the event of a claim arising. More importantly, we feed the relevant information back into your overall risk management strategy, so that the right measures can be put in place to keep future claims to a minimum. Our approach is to work in partnership with you to jointly appoint a loss adjuster with whom you can deal directly through a 24-hour emergency helpline.

Whilst our in-house claims team is still very much involved, particularly in large or complex losses, this approach speeds up the claims settlement process for the more routine attritional losses.

Our claims experience in the real estate and construction sector has been nurtured over many years. Our claims specialists have a detailed knowledge of your account and will work hard to ensure the process is as swift and reliable as possible. Our claims approach is all part of our commitment to getting the best result for you, with the minimum of stress and to provide real security of cover and peace of mind.