Claims

We treat our claims handling not as a separate function to be called upon in a crisis but as an integral part of the division from day one. It means you can always count on prompt and decisive action in the event of a claim arising. More importantly, we feed the relevant information back into your overall risk management strategy, so that the right measures can be put in place to keep future claims to a minimum. Our approach is to work in partnership with you to jointly appoint a loss adjuster with whom you can deal directly through a 24-hour emergency helpline.

Whilst our in-house claims team is still very much involved, particularly in large or complex losses, this approach speeds up the claims settlement process for the more routine attritional losses.

Our claims experience in the real estate and construction sector has been nurtured over many years. Our claims specialists have a detailed knowledge of your account and will work hard to ensure the process is as swift and reliable as possible. Our claims approach is all part of our commitment to getting the best result for you, with the minimum of stress and to provide real security of cover and peace of mind.

Lockton Service

Service starts with listening. We take the time to understand your specific goals, design a program that fits your needs, aggressively negotiate coverage, and implement a service plan. You will have the same dedicated service team throughout the entire process which allows us to anticipate your needs and create accountability.

It’s all about you. As a private, family-owned company, all our Associates focus solely on you, our client, rather than public shareholders.

Long-term thinking. Clients stay with us based on our expertise, creative solutions, seamless global resources and outstanding service. Our client retention rate of 95 percent reiterates our commitment to each and every client.

Success Stories

Cutting Compensation Claims

Workers' compensation claims were creating significant loss for a large senior living facility. Lockton worked to cut costs by introducing a claims closure project and post-injury management program to the company. Overall, the client saved $17 million within the first year while gaining control of future claims.
Handling Injury Repercussions

A professional food service company headquartered in Louisiana suffered from an increase in frequency and severity of workers' compensation claims. This caused the company's experience mod rating, a three year calculation of class codes, payroll and claims experience, to increase. After seeing the work of Lockton's Claims Cost Control at a seminar, the client asked for a personalized plan. Lockton's Claims and Claims Cost Control teams implemented an annual supervisor training program on worker's compensation. The customized program successfully reduced the client's experience mod rating for two consecutive years. The client benefitted from an experience mod reduction of 2.25 to 1.41, reducing premiums and benefitting from a customized process to handle injuries.